PARTS COUNTERPERSON – JOB DESCRIPTION

Waits on customers and solicits additional sales; charges out merchandise and makes necessary entries to the inventory control system; distributes special order parts; receives warranty parts; maintains shelf stock; keeps counter clear, clean and neat.

Principal Responsibilities:

Wait on customer by:

• Greeting customer promptly and courteously.
• Answers telephone promptly and courteously. Does not leave customers on hold.
• Properly identifying needed items, using parts catalogs, microfiche, or CD-Rom
• Keep customer addresses, phone numbers, etc up to date in the computer.
• Attempting sales of additional needed or related parts or accessories
• Locating and obtaining merchandise, if it is a stocked item
• Filling customer’s wants for out-of-stock or non-stocked merchandise
• Making certain that the technician or customer receives the proper part on time as promised – call customers for parts pick-up and delivers parts if necessary.
• Properly tracking lost sales

Charge out merchandise by:

• Looking up current prices by part number
• Completing required documents before disbursing parts
• Entering all necessary information in inventory control system records
• Runs credit card authorizations.
• Proficient in use of computer. (MS Windows based systems)

Distribute special ordered parts by:

• Recording and entering special orders
• Following through to installation or delivery to customer

Receive warranty parts by:

• Seeing that the defective merchandise is tagged properly with date and correct numbers
• Placing material in warranty parts bins area as required

Maintain shelf stock by:

• Contributes information for stock orders.
• Returning all unsold merchandise to stock
• Checks in parts as received, matches packing list to parts order.
• Puts away received parts in proper bins, locations.
• Noting discrepancies between inventory records and shelf quantities
• Contribute to planning the reduction of slow moving or obsolete parts.

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Keep counters clean and neat by:

• Keeping counter tops clean
• Keeping areas behind and under counters clean of parts or debris
• Maintaining displays in counter areas, as required
• Performing housekeeping duties in counter areas as required

Other Employee items:

• Maintains a neat, professional appearance.
• Maintains consistent attendance record.
• Keeps time clock up to date, turns in vacation/sick/personal slips to the Parts Manager.
• Knows all required store opening and closing procedures.
• Fabrication and Assembly of hydraulic parts and components.

This is not a complete list but some of the general requirements are: standing, walking, speaking, listening, general intelligence, motor coordination skills and coordination of eyes, hands and feet, grasping, some lifting, pulling and/or pushing and numerical intelligence.

Reports to the Parts Manager and/or Assistant Parts Manager

Valley Hydraulic Service, Inc. reserves the right to modify, interpret or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, to be performed by the employee occupying this position. Employees are required to perform any other functions or duties assigned to them by management. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at-will

AcknowledgementI have read and understand the above job description, and believe it to be complete and accurate. I understand that the Operations Manager may change this job description at any time.

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Parts Counterperson Date

_______________________________________________________________________

Operations Manager Date

11/29/2007

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Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Hydraulics: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Shipping & receiving: 1 year (Preferred)

Ability to Commute:

• South Elgin, IL 60177 (Required)

Work Location: In person